We read every message.
Sales, support, security disclosures, partnership ideas — all welcome.
AI instant support
Tells you where you stand, files your ticketIncluded with Plus and up (10 messages per 5 hours). It can read your own plan, credits, and cloud storage, answer what-do-I-have questions instantly, and file the right ticket for anything it can't settle. Refunds, grants, and any account change always wait for company approval — it will say so plainly, never promise. Pro and Pro Max tickets ride a priority queue.
The agent forgets on purpose. Each session starts fresh — when a session ends (30 minutes idle, or leaving this page), the conversation is gone from its memory. That isn't the AI being slow; it's what keeps support instant and cheap enough to include in your plan. You can re-read your last session below, but it can't be continued. Your tickets are permanent — they never forget.
The form is the fast lane.
Messages sent here land directly on our desk — sorted, categorised, and answered first. Typical response is under 24 hours on business days.
- •Goes straight into our inbox — nothing lost in a mail filter
- •Bug reports jump the queue automatically
- •No account needed — just an email or your license token
Prefer classic email? support@aerethis.com works too — it's just slower than the form.